25 days annual leave plus bank holidays
Your Alliance Day – a day off on your work anniversary
Family
Friendly Leave
Enhanced Pension Scheme
Health Care
Cash Plan
Learning and Development opportunities
Discounts
Portal
Customer Experience Advisors
Salary
£27,763 per annum
Location
Portishead
Contract Type
Perm - Full Time
Mergefield Title
{Mergefield Value}
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Permanent x 1 34 hours per week
£25,511.95 per annum for 34 hours per week
Fixed Term until 31st March 2027 x 1, 37 hours per week
£27,763 per annum for 37 hours per week
We’re on the lookout for new team members to join our amazing and welcoming Contact Team. We’re passionate about delivering excellent customer service, putting people first and helping make our communities places we can all be proud of.
You’ll be the first point of contact for our customers, helping resolve their queries and making sure we get things right from the start. You’ll also support with some administrative tasks, and at times you may help coordinate maintenance visits so our Home Repairs Team can continue providing high‑quality repairs.
This is a brilliant opportunity to make a real impact and explore future development and progression across the team and the wider organisation.
About You
Our Contact Team is made up of friendly, confident team players who communicate clearly, both over the phone and in writing.
You’ll have experience working with the public (not necessarily in a contact centre but this is preferred) and be able to stay calm, positive, and customer‑focused, even at busy times. We’re looking for someone proactive, quick-thinking, and solution‑focused.
Good IT skills are important too, as you’ll be working with several of our internal systems.
We’re reviewing applications and holding interviews as they come in, so if you are interested in the role – apply today!
Previous applicants in the past six months need not apply.
Alliance life
At Alliance, we create places our customers are proud to call home. Across more than 7,000 homes, our teams care deeply about the people and communities we support. We want our customers to feel they belong, feel safe and have the opportunity to thrive.
We’re a purpose-led organisation with a strong performance culture, where colleagues are supported to bring their best every day. We call this being on your A-Game, using the right mindset and skills to deliver great outcomes for customers, colleagues and stakeholders, with compassion and care.
Our A-Game standards outline the behaviours we ask our colleagues to live by:
• We are all about the customer
• We are one team
• We are easy to do business with
• We are striving for excellence
• We are forward thinking
Bring your authentic self
We’re committed to building a workforce that reflects the diversity of our customers and communities, and to creating an environment where colleagues can truly be themselves at work. Our colleagues consistently tell us we’re a great place to work through our colleague survey, which uses the internationally recognised Great Place to Work Trust Index.
We’re continuing to build an inclusive workplace where everyone has the opportunity to grow, succeed and be recognised for the great work they do.
We welcome applications from people of all backgrounds, identities and experiences.
As a Disability Confident Leader, we guarantee an interview to disabled applicants who meet the minimum essential criteria for the role. We also apply the same inclusive approach to applicants from underrepresented ethnic groups and members of the LGBTQ+ community.
We want everyone to feel supported throughout the recruitment process, so please let us know if there’s anything we can do to help you showcase your talents. This could include adjustments relating to a disability or neurodiversity, such as dyslexia, or arranging interview times around childcare or caring responsibilities.
Our Agile Working
Depending on your role, you’ll have the flexibility to work from one of our office hubs, from home, or while out and about using one of our mobile hotspots.
We’ve invested in flexible workspaces and technology so you can work in a way that supports both your wellbeing and work/life balance. How this works in practice will always be considered alongside the needs of the business, our customers and your team.
Our head office in Portishead is located by the Marina, with free parking and easy access to shops, restaurants and supermarkets. Our offices in Portishead and Weston-super-Mare have both been newly refurbished, creating modern, collaborative and welcoming spaces to work.
If you need any support with your application, please call 03000 120120 or email askhr@alliancehomes.org.uk and we will be happy to help.
Our People Team reviews and acknowledges every application we receive, so please keep an eye on your inbox for updates (and check your spam folder just in case).
*dependant on role
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