Customer Experience Advisor
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Fixed Term Contract until 31st December 2026
37 hours per week
(Working hours between 8am - 6pm, Monday - Friday)
About the role:
We’re on the lookout for new team members to join our amazing and welcoming Contact Team. We’re passionate about delivering excellent customer service, putting people first and helping make our communities places we can all be proud of.
You’ll be the first point of contact for our customers, helping resolve their queries and making sure we get things right from the start. You’ll also support with some administrative tasks, and at times you may help coordinate maintenance visits so our Home Repairs Team can continue providing high‑quality repairs.
This is a brilliant opportunity to make a real impact and explore future development and progression across the team and the wider organisation.
About You
Our Contact Team is made up of friendly, confident team players who communicate clearly, both over the phone and in writing.
You’ll have experience working with the public (not necessarily in a contact centre but this is preferred) and be able to stay calm, positive, and customer‑focused, even at busy times. We’re looking for someone proactive, quick-thinking, and solution‑focused.
Good IT skills are important too, as you’ll be working with several of our internal systems.
We’re reviewing applications and holding interviews as they come in, so if you are interested in the role – apply today!
Previous applicants in the past six months need not apply.
Alliance life
At Alliance we want to create places to live that our customers are proud to call home. Our teams care about the lives of the people who live in our 7,000+ homes. We want our customers to belong, feel safe, and thrive in a successful community.
We are a purpose-led business with a performance culture, where every colleague has the right mindset and skills set to be on their A-Game, driving the right outcomes for customers, colleagues and stakeholders with compassion and care.
Our A-Game standards outline the behaviours we ask our colleagues to live by:
- We are all about the customer
- We are one team
- We are easy to do business with
- We are striving for excellence
- We are forward thinking
We want you to bring your authentic self
Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. Our colleagues tell us we are a great place to work through our colleague’s survey that uses the internationally recognised Great Place to Work Trust Index.
We continue to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for striving for excellence for themselves and our customers.
We welcome applications from a diverse range of talented individuals who can help us reach this goal.
We are proud to be a Disability Confident Leader. As part of this, we guarantee that any individual with a disability will get an interview if they match the minimum essential criteria for the role. We also adopt the same principles for members of the LGBTQ+ community or those from Global Majority backgrounds.
We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few).
Our Agile Working
We have the flexibility to work from one of our office hubs, our homes, or by connecting to a hotspot if you’re out and about (dependant on your role).
We’ve created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance.
How it works for you will always be considered in relation to the needs of the business, our customers and your team.
Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to shops, restaurants and supermarkets. Both our offices in Portishead and Weston-Super-Mare are newly refurbished offering a modern ‘agile’ and collaborative working environment.
If you need any support with your application, please call 03000120120 or email askhr@alliancehomes.org.uk and we will be happy to help.
Our People Team review and acknowledge every application we receive. Please look out for a response to your application in your inbox (this may go into your spam folder).
*dependant on role
The benefits
25 days annual leave plus bank holidays
Your Alliance Day – a day off on your work anniversary
Family
Friendly Leave
Enhanced Pension Scheme
Health Care
Cash Plan
Learning and Development opportunities
Discounts
Portal
Wellbeing
Programme
Make the
Difference Day
Employee
Assistance Programme
Documents
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