Income Officer
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
37 hours per week
An exciting opportunity to join and work within our Income Team.
Within this role you will engage with customers, colleagues, and partners to ensure all income owed to Alliance is collected efficiently and effectively.
You will work to help vulnerable families and other disadvantaged groups who live within your patch. This will involve investigating Housing Benefit and Universal Credit claims, escalating rent arrears cases, taking appropriate action in mitigating the effects of debt and the impact of welfare reform through early intervention.
The role cuts across and impacts the organisation in terms of maximising and collecting the Association’s rental and service charge income.
About you:
We are looking for someone who is customer focussed and can use good written and verbal communication skills to provide exceptional service and tailor our service to individual needs.
It is important you can handle challenging/difficult conversations and be able to make sound judgement calls on complex situations.
It would be an advantage if you have demonstrable experience in a similar role and knowledge of Income Management and in debt recovery and/or income maximisation.
The successful candidate will also be subject to a satisfactory Enhanced DBS check. Due to the nature of the role, a full driving licence with your access to your own car or alternative transport is required.
Our Housing Team are great example of a collaborative and proactive working culture, going the extra mile for our customers, and making our houses, their homes. They also take advantage of upskilling and development opportunities within their role.
We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role takes your interest, then apply now!
Alliance life
At Alliance we want to create places to live that our customers are proud to call home.
Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong, feel safe, and thrive in a successful community.
Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be.
AMBITIOUS FOR ALL - We are one team, aiming high for our customers.
GENUINE – We are authentic and encourage everyone to be themselves.
AWAKE TO OPPORTUNITY – We are constantly curious and drive innovation through collaboration.
MAKE THE DIFFERENCE – we are proactive and strive to make a positive impact.
EFFECTIVE – We are professional and can be relied on to achieve consistently good results.
We want you, to be you
Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We’re creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference.
We welcome applications from a diverse range of talented individuals who can help us reach this goal.
We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability, a member of the LGBTQ+ community or those from an underrepresented Ethnic group, will get an interview if they match the minimum essential criteria for the role.
We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few).
Vacancies to fit you
Here, you can work where and how you choose*. It’s about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you’re out and about.
We’ve created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance.
Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment.
If you need any support with your application, please call 03000120120 or email askhr@alliancehomes.org.uk and we will be happy to help.
*dependant on role
The benefits
25 days annual leave plus bank holidays
Your Alliance Day – a day off on your work anniversary
Family
Friendly Leave
Enhanced Pension Scheme
Health Care
Cash Plan
Learning and Development opportunities
Discounts
Portal
Wellbeing
Programme
Make the
Difference Day
Employee
Assistance Programme
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